Harcourts Group Ltd and its franchises are all licensed under the Real Estate Agents Act 2008 and therefore our agents, branch managers and salespersons are bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with the Act and regulations.
As required under the rules, NAI Harcourts has an in-house Complaints and Disputes Resolution Procedure (See Below).
Please note: you may access the Real Estate Authority’s complaints process without first using Harcourts in-house procedures; and any use of our in-house procedures does not preclude you from making a complaint to the Authority.
NAI Harcourts Complaints and Disputes Resolution Procedure
Harcourts is committed to handling any complaints or disputes that do arise professionally, fairly and expeditiously.
Our standard in-house procedure is outlined below:
Please note: Customers or clients may access the Real Estate Agents Authority's complaints process without first using our in-house procedure; and any use of Harcourts in-house procedure does not preclude a customer or client from making a complaint to the Authority.
Physical Address: 7-9 Alpers Avenue, Newmarket, Auckland 1149
Postal Address: PO Box 99549, Newmarket, Auckland 1149
Fax: 09 524 1481.